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Customer Service

Shopping Online

Please note that all coupon codes and promotions are applied before tax and shipping and are valid on regular priced merchandise only, unless otherwise indicated.

 

At times, ShopClothesline.com may place special orders for customers if the vendor has the merchandise in stock for immediate shipment. All special orders are final sale and are not eligible for coupon codes or other promotions. Please email us at customerservice@shopclothesline.com if you have one of these special requests.

 

In the unlikely event that an item ordered becomes unavailable or back ordered, you will be notified immediately, and updated if and when the item becomes available.

 

Shipping and Handling

ShopClothesline.com currently ships to addresses in the continental US only using either FedEx or other similar delivery services.

 

We do not ship to any address outside of the continental US (including Alaska, Hawaii, Puerto Rico or the US Virgin Islands) at this time. We ship to street addresses only, no P.O. Boxes or APO/FPO addresses.

 

Sales tax is only charged for items shipped within New York state.

 

ShopClothesline.com makes every attempt to fulfill and ship all orders, placed Monday through Thursday, within 24 hours. Order placed on Friday will be shipped out the following Monday. Currently, we do not offer Saturday delivery.

 

ShopClothesline.com now offers free standard shipping for all orders over $150.00 within the continental US. Please review the following table for shipping rates within the continental US. Shipping for areas outside of the continental US are calculated at time of checkout.
Order Total Ground Two Day One Day
$0 to $49.99 $7.95 $18.95 $39.95
$50 to $99.99 $10.95 $24.95 $49.95
$100+ $0.00 $29.95 $59.95
If an order is refused and it is returned to ShopClothesline.com, you will be responsible for the shipping charges incurred in sending the package. Your credit card will be refunded the appropriate merchandise total minus shipping charges.

Returns and Exchanges

At ShopClothesline.com, we want you to be completely satisfied with your purchase. However, we understand that at times you may not be happy with size, color, or fit and therefore the following policy has been designed to assist you in your returns.

 

We gladly accept returns on regular merchandise within 14 days of receipt. ALL SALE AND CLEARANCE MERCHANDISE ARE FINAL SALE. Merchandise must be returned in the same condition as it was sent, unwashed, unworn, and with all original tags intact and affixed on the item. All shoes that are worn or scuffed on the bottom will not be refunded. All shoes must be in original box and packaging. Merchandise in any other condition will be returned and the sender will incur additional shipping charges. Refunds on orders that were shipped free will be reimbursed less the flate shipping rate of $9.95.

 

**All jewelry, handbags, sunglasses, accessories, cosmetics, undergarments and swimwear are FINAL SALE.

 

All returns MUST have a return merchandise authorization. Any items returned to us without an RMA will be shipped back to the customer at their expense.

 

In order to request a return, you must obtain an RMA (return merchandise authorization) by emailing us at customerservice@shopclothesline.com. Please enter "RMA Request" in the subject line and indicate which items you are would like to return in the body of the email. After we receive your email, we will send you approval with the RMA number, address to ship to, and instructions for packaging.

 

Shipping charges will be reimbursed by ShopClothesline.com ONLY in the event the merchandise sent was defective, damaged, or incorrect. Please make sure to inspect all items prior to removing the tags as we cannot accept returns without the original tags still in place. ShopClothesline.com retains the right to refund these charges at their discretion.

 

Credit Card Refund
Once we have received your return, your credit card will be refunded withing 5 business days. We will send you an email confirmation once this is complete. Please allow up to an additional 2 business days before the credit to appear on your statement.

All in store purchases must be returned to our store location for store credit only.

Exchange and return policies are subject to change without notice.

Preorders

All preorders require a 50% deposit at the time of order placement. Once the order ships, the remaining balance will be charged. If for any reason, we cannot fill your order, you will be issued a full refund. If you decide you would like to cancel the order, you will be issued a web credit for the amount of the deposit. If the ship date is delayed, you may request a full refund.

Please note that on all preorders, the ship date is estimated to the best of ShopClothesline.com and the manufacturer’s knowledge. When you place a preorder and there is a change in the manufacturer’s ship date, we will do our best to advise you in a timely fashion.

Privacy Policy and Security

ShopClothesline.com does not, under any circumstances, share or sell any customer information or any customer related data to any third party.

 

Security
All sensitive data including, but not limited to, user login, personal information, and order information, is transmitted securely between your computer and our servers via 128 bit SSL encryption. This ensures that the data cannot be viewed or copied in the transmission process by any other third parties. The data is then stored securely behind a firewall and highly sensitive data, such as passwords and credit card information, is stored encrypted for an added layer of security.

 

Cookies
A "cookie" is a file that is stored on your computer which allows us to better serve your shopping experience. This "cookie" can only be read by our website only and does not store any personal or sensitive information. ShopClothesline.com uses cookies to help identify users, store website preferences and help determine a user's shopcart information. ShopClothesline.com does not use cookies to track users or use them in any way other than stated above.

 

Forgotten Password
If you happen to forget your password, we provide a secure way to reset your password and access your account. On the sign in page, below the log in form, click the link "Forgot your password?". Enter in your registered email address and click submit. You will receive instructions via email on how to reset your password.

Terms of Use

The following terms of use applies to anyone accessing or using the ShopClothesline.com website or any part of it. ShopClothesline.com has the right to change or modify the terms of use at any time and it is up to the site user to keep up to date with these changes or modifications. By using the site you agree to be bound by these terms.

 

Your Account
You are responsible for maintaining your login information safe and secure. You and only you have access to your password. ShopClothesline.com representatives do not have access to your password and will never ask for it. If you have forgotten your password, please read the section on "Forgot Password".

 

Item Availability
ShopClothesline.com makes every attempt to present the most up to date inventory levels on our website. Unfortunately, for hot selling or low inventory items, we may be unable to fulfill customer requests. If this occurs, we will promptly email you regarding availability of that item.

 

Content
ShopClothesline.com attempts to be as accurate as possible in it's content and product descriptions, but we do not guarantee that they are complete and/or error-free. If an item is misrepresented in any way, you can return the item (following our return policy) in it's unused/unworn state without incurring any additional charges.

 

Pricing
ShopClothesline.com cannot guarantee there are not any mispriced items on our site. In the event that you have ordered a mispriced item, we will contact you with instructions before processing your order, at which point you have the option of cancelling.

 

Other Information
ShopClothesline.com reserves the right to terminate accounts, remove or edit content, or cancel orders at our own discretion.

 

All materials, graphics, images, videos, and content on the site is owned soley by ShopClothesline.com and may not be used or reproduced by anyone for any purpose. ShopClothesline.com does not make any guarantees or warranties of any kind as to the operation of this site, it's content, or it's products. ShopClothesline.com will not be responsible for any damages of any kind arising from the use of this site or from it's materials, graphics, images, videos and content. You agree that your use of this site is done at your sole risk.

 

Please contact us if you have any questions: customerservice@shopclothesline.com